Detention Center FAQs

Commissary Account

Funds can be placed on an inmate’s account for the purchase of snacks and sundries during lobby hours or at the Smart Deposit kiosk, online or by calling 1-866-394-0490. The Smart Deposit kiosk located in the lobby accepts cash or credit cards and debit cards with the Visa or MasterCard logo. To access Smart Deposit online go to www.mycarepack.com and follow the directions, or to make a deposit by phone simply call 1-866-394-0490, be prepared to give the following information: Our facility information, Henderson Detention Center, NV, inmate’s first and last name, inmate’s ID number, your billing address and credit card information.

Immigration Inmates

For information regarding immigration inmates, please call:

Immigrations and Customs Enforcement
501 S. Las Vegas Blvd.
Las Vegas, NV 89101


Please call 702-267-JAIL (5245) for information on walk-thru bookings, releases, property, and/or vehicle release.

Court Dates

For information regarding an inmate’s court dates, please call:

Henderson Municipal Court 702-267-3300
Henderson Justice Court 702-455-7951

Lobby Hours

Daily 8:00am to 12:00pm and 1:00pm to 5:00pm.
The lobby is closed from 12:00pm to 1:00pm daily.

Release Times

3:00am, 10:00am and 9:00pm
Please wait in the parking lot east of the lobby at 18 East Basic. Release times are approximate and usually occur within an hour of the scheduled time.

Prepaid Phone

You may set up a prepaid account thru Securus at 1-800-844-6591 or sign up on their website. Inmates may also purchase calling cards through their commissary account.

Property/Vehicle Release

Available anytime for Henderson inmates. Outside of lobby hours, please ring the buzzer at the walk up window on the west side of the lobby. US Marshal, Boulder City, Clark County, and Paiute inmates need to check with those jurisdictions.


Wednesday thru Sunday 8am-11am and 1pm-4pm

  • Two (2) visits per week.
  • 20 minutes per visit.
  • No appointment necessary.
  • Please bring valid, government-issued identification.
*Please note that if an inmate is scheduled for a court appearance during any part of the visitation session, they will not be available for a visit until the next visitation session begins.

In order to ensure a safe and secure environment, please be aware that the only personal items you may take beyond the lobby desk are a wallet, keys, and I.D. We are not able to store these items for you. Children may not be left unsupervised.

Cell phones, purses, backpacks, food and drink are not allowed in the lobby.

Dress Code

  • Shirt and shoes must be worn at all times.
  • Shirts and blouses must be able to be tucked in. No spaghetti straps, tank tops, tube tops, or sleeveless shirts.
  • No short-shorts or mini-skirts. Underwear must be completely concealed.
  • No profane, sexually explicit, or derogatory language on clothing.
  • No hats, ball caps, skull caps, or “du-rags.”

Failure to follow the directions of staff or to comply with the above requirements could result in the termination of your visit and loss of future visiting privileges.

Inmate Mail: Can an inmate receive mail? What can I send them?

Inmates receive mail Monday thru Thursday. Please note that holidays may cause a delay in delivery.

You may send letters or cards to:

Inmate’s Name
Henderson Detention Center
PO Box 95050
Henderson, NV 89009

All incoming mail—except for legal mail—will be opened and inspected for contraband. Please do not send the following:

  • Stamps
  • Cash
  • Stickers
  • Cards with glitter and glue
  • Musical cards

A small number of appropriate photos may be sent to the inmate. Soft cover books sent directly from the publisher or book store are acceptable; however, no materials of an explicit sexual nature or pertaining to the purchase or assembling of weapons or inciting persons to commit or promote violent actions are allowed. Any letter or card with items listed above and any contraband items will be placed in the inmate’s property and given to the inmate upon release.

Any mail received after an inmate has been released will be returned to sender. We do not hold or forward mail.

Inmate Property: How do I get an inmate’s property released?

You may come to the Detention Center Lobby with valid photo identification. (Lobby hours are 8am to 12pm and 1pm to 5pm daily to request a property release. For property release when the lobby is closed, please go to the walk up window on the west side of the lobby and press the silver button for help.) Inmates have the option of releasing property and funds or just property. Please note that there are no partial releases of property.

A property release can take from a half hour to an hour and a half depending on how busy the lobby is. You must stay in the lobby until the property release is completed.

Please note that if we are holding the inmate for Boulder City, Clark County, U.S. Marshalls or Immigration, you must contact those agencies for information about property releases.

Immigration Detainees: Do you have immigration detainees at the Henderson Detention Center?

The Henderson Detention Center houses immigration detainees. You may write to, visit with, and place funds on a detainee’s account as with any other inmate. However, for information regarding a detainee’s case, property or deportation please contact:

Immigration and Customs Enforcement (ICE)
3345 Pepper Lane
Las Vegas, NV 89120
Lobby Hours: Monday through Friday; 8am to 11am and 1pm to 3pm.

Inmate Health Information: My friend/relative has a health problem that I would like the medical staff to be aware of. Who do I call?

Due to privacy concerns the medical staff cannot discuss an inmate’s health with family or friends. However, if you would like to share information about an inmate with our medical staff, please call the Detention Center and ask for ext. 4674. Please leave a message with your name and phone number. The medical staff checks for messages daily and will return your call.

Inmate Health Information: Can I bring an inmate’s prescription medication to the jail?

Prescription medications cannot be brought into the jail. Inmates go through a health screening at the time booking and are asked about medications. The medical staff will provide necessary prescriptions. However, if you would like to help the medical staff get medication more quickly, you can bring the prescriptions to the Detention Center Lobby and ask to speak with a nurse or you can call 702-267-5245 and ask for extension 4674.

Inmate Vehicle Release: How do I get an inmate’s car released from the towing company?

The legal owner of a vehicle is the person whose name is on the title. If an inmate owns the vehicle that was towed, you may bring valid photo identification to the Detention Center Lobby at 18 East Basic Road, Henderson, Nevada, 89015. Lobby hours are 8am to 12pm and 1pm to 5pm daily. If you need the vehicle released outside of lobby hours, please go to the walk up window on the west side of the lobby and press the silver button Please note that if the inmate is being held for Boulder City, Clark County, U.S. Marshalls or Immigration, you will need to contact those agencies.

Inmate Release: When are inmates released?

The Henderson Detention Center has three release times: 3:00am 10:00am 9:00pm

Inmates are released from the door to the east of the Lobby. Release times are approximate based on how busy the Detention Center is. Please be patient and be prepared to wait a little while. Our staff will release the inmates as soon as possible.

Inmate Release: I will be serving my time on weekends. When will I be released?

Weekend inmates will be released at approximately the same time they came into the jail.

Warrants: How do I found out if I have a warrant?

Contact the court that the charge originated in:

Henderson Municipal Court: 702-267-3300 Misdemeanors. You may also check online at http://www.cityofhenderson.com/municipal-court/warrant-information.

Henderson Justice Court: 702-455-7951 Gross Misdemeanors and Felonies.

The Henderson courts are open Monday thru Thursday from 7:30am-5:00pm excluding holidays.

Detention Center Location: Where is the City of Henderson Detention Center located?

The Detention Center is located at 18 E. Basic Road, Henderson, NV 89015. Lobby hours are 8am to noon and 1pm to 5pm daily.