Utility Bill Assistance

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This program assists customers who are enrolled in the State of Nevada Energy Assistance Program (EAP).

Waives the monthly basic water and sewer service charge for residents enrolled in the Nevada Energy Assistance Programs (EAP)
Primary account holder on the utility bill must be a resident of Henderson, NV
Program participants must re-qualify annually by submitting proof of EAP enrollment.
- Qualification guidelines for EAP are determined by the State of Nevada Division of Welfare and Supportive Services. Additional resources for the program and application are available at 2 Apply for Assistance (nv.gov)
To apply, visit our Customer Portal. If you already have a registered account, log in and select Online Forms from the left-hand menu to submit your application and include your EAP award letter. If you do not have a registered account, you can still access Online Forms directly from the main page.

This program assists customers whose only source of income is received once a month.

Allows an additional week (7 days) to pay a bill without assessing a late fee
Primary account holder on the utility bill must receive their only source of income once a month
To apply, visit our Customer Portal. If you already have a registered account, log in and select Online Forms from the left-hand menu to submit your application and provide proof of monthly payment (e.g. Social Security Benefit Letter, PERS Benefit Letter, pay stub that indicates monthly pay periods, or any other government agency letter showing monthly payments received). If you do not have a registered account, you can still access Online Forms directly from the main page.

This program assists customers who are permanently disabled.

Waives the monthly basic water and sewer service charge
Primary account holder on the utility bill must be permanently disabled
Primary residence must be in Henderson, Nevada
To apply, visit our Customer Portal. If you already have a registered account, log in and select Online Forms from the left-hand menu to submit your application and provide proof of permanent disability (e.g., Social Security Disability Benefit Verification Letter, VA Disability Rating Letter, PERS Disability Letter, or any other government agency disability confirmation). If you do not have a registered account, you can still access Online Forms directly from the main page.

For assistance with the Energy Assistance Program (EAP) enrollment and other services:

City of Henderson Heritage Park Senior Facility | 50+ Centers | Henderson, NV
- Location: Senior Services Office
  300 S Racetrack Rd. (at Burkholder Blvd.)
  Henderson, NV 89015
- Hours: 10am to 1pm, Monday through Friday
- Contact Information: PLEASE CALL AHEAD TO ENSURE ASSISTANCE IS AVAILABLE
  - 702-267-2956
- Website: Heritage Park Senior Facility (cityofhenderson.com)
Energy Assistance Program South
- Location: 3330 East Flamingo Road, Suite 55
  Las Vegas, NV 89121
- Contact Information:
  - Local 702-486-1404
  - Toll Free 800-992-0900
- Website: 2 Apply for_Assistance (nv.gov)
HopeLink of Southern NV | Change Their Normal
- Location: 178 Westminster Way Henderson NV 89015
- Hours: 8 a.m. to 6 p.m. Monday through Thursday
- Contact Information: PLEASE CALL AHEAD FOR AN APPOINTMENT
  - 702-566-0576
- Website: HopeLink of Southern Nevada(link2hope.org)

For assistance with information and referrals to health, human, and social organizations:

Nevada 211 | Helping Nevadans
- Location: Nevada Department of Health and Human Service
- Hours: Assistance is free, confidential, and available 24 hours a day, 7 days a week, 365 days a year
- Contact Information:
  - Dial 2-1-1 or 1-866-535-5654 or text 898211
- Website: Nevada 211 Health and Human Services

Henderson, NV