COVID19

Flu & Coronavirus FAQs

For more information, call 702-267-INFO (4636).

FAQs


What businesses or services are defined as "essential?"

Click here to report a non-essential business or to confirm the status of your business. 

Essential services and sectors include, but are not limited to:
• Fire services, law enforcement agencies, emergency medical services & public safety agencies
• Healthcare services
• Businesses or organizations that provide food, shelter, or critical social services for disadvantaged populations
• Utilities as defined in NRS Chapter 704
• Trash collection
• Home maintenance/repair services
• Auto repair services & trucking service centers
• Grocery stores, supermarkets, hardware stores, convenience & discount stores
• Pharmacies, healthcare operations, & biomedical facilities
• Post offices & shipping outlets
• Gas stations & truck stops
• Banks & financial institutions
• Veterinary services & pet stores
• Laundromats & dry cleaners
• Food processing
• Agriculture, livestock & feed mills
• Logistics & Supply Chain Operations: Warehousing, storage, distribution, and supply-chain related operations
• Public transportation
• Essential stays in hotels, commercial lodging, dormitories, shelters, and homeless encampments
• Child care centers and daycares


Where can I find information on the number of COVID-19 tests and cases in Nevada?

Nevada's Department of Health and Human Resources developed a COVID-19 Dashboard that contains valuable information on testing and COVID-19 cases in Nevada.

The school district closed schools. What about Safekey, Teen Scene and Kids Zone?

As of March 15, 2020, Safekey and Teen Scene is cancelled through April 13, 2020. Kids Zone for the week of April 6-10 is also cancelled. Check back here for updates or follow our social media pages. 

Participants of Safekey and Teen Scene will automatically receive refunds through through April 6. No need to request a refund. Cash or check refunds will be processed over a two-week period. Credit card refunds will begin to be processed starting March 16, 2020, and should post to your account within a few business days after being processed.

Will I get a refund for the programs and events that are cancelled?

All programs participants and Pavilion ticket holders will receive full refunds without any cancellation fees for the programs and events that have been cancelled due to COVID-19. 

Should I stock up on pallets of bottled water?

It’s always good to have a supply of water on hand in case of emergencies, but do you need to stock up because of the COVID-19? The answer is no.

COVID-19 is a respiratory illness, like the flu, which is spread from person to person. There is no indication that the virus can be transmitted via drinking water supplies. The City of Henderson's Water Treatment Plant provides approximately 15% of the community's annual drinking water, with the remainder supplied by the Southern Nevada Water Authority. Both agencies use cutting-edge technology and conduct thousands of tests to ensure the water is safe to drink. We do not anticipate any current scenario that would interrupt water availability to our community.

Learn more by viewing the 2019 Water Quality Report at: cityofhenderson.com/2019WQR.

Can I catch the flu or COVID-19 through my drinking water?

No, you cannot catch any form of the flu through drinking water. COVID-19 is a respiratory illness that is spread through contact with a sick person or by touching something with the virus on it, like a doorknob, and then touching your nose or mouth. The best way to prevent catching the flu is to avoid contact with people who are sick and wash your hands often with soap and water.

Is the City of Henderson’s municipal water supply safe?

The City of Henderson's Water Treatment Plant provides approximately 15% of the community's annual drinking water, with the remainder supplied by the Southern Nevada Water Authority. Both agencies use cutting-edge technology and conduct thousands of tests to ensure the water is safe to drink. Learn more by viewing the 2019 Water Quality Report at: cityofhenderson.com/2019WQR.

I am going through a financial hardship. What steps can I take to keep my water on?

The City of Henderson Department of Utility Services is temporarily suspending water service shutoffs for Henderson customers that are financially impacted by the COVID-19 pandemic.

Henderson water service customers should contact the Department of Utility Services’ Customer Care Center at 702-267-5900 from Monday-Thursday, 7:30 a.m.-5:30 p.m. to make a payment arrangement if they are unable to pay their utility bill by the due date. Customers may also submit requests online through Contact Henderson and can view their utility bill and make a payment by credit or debit card using the secure online payment system while Henderson City Hall is closed to visitors until Monday, March 23.

Is the City still hosting events and large gatherings?

Based on the recommendations of the World Health Organization and Centers for Disease Control and Prevention, the City of Henderson is cancelling large community events currently scheduled through the end of April. While health professionals continue to advise that the risk of contracting COVID-19 remains low in Southern Nevada, the City is taking a proactive approach to protect the health and safety of the Henderson community by cancelling events where large groups of people would gather in close proximity.

The cancellation includes all public events that are scheduled to take place at the Henderson Pavilion, on Water Street and at the Henderson Events Plaza. Pavilion ticket holders and program participants will receive refunds and will not incur cancellation fees.

Click here for a list of cancelled events. 

What is the City doing at parks and recreation facilities?

As of March 26, all City of Henderson indoor pools and recreation centers are closed until May 1. 


What is Social Distancing?

In an abundance of caution, we are implementing social distancing at our public meetings. Social distancing is a public health safety intervention used to reduce the likelihood of transmitting communicable disease like the COVID-19 coronavirus. Social distancing involves minimizing exposure to infected individuals by adhering to spacing requirements and following proper personal hygiene practices.

While attending an event in the City Council Chambers, we would ask that if you are in close proximity to other individuals, please attempt to keep a distance of approximately three feet from the nearest person. This would include leaving an empty seat between you and your nearest neighbor.

If you are concerned about attending future public meetings at the City of Henderson, you can view a live stream of City Council, Committee, Redevelopment Agency and Planning Commission meetings.  Meetings are also video recorded and posted here.  

Public comment can be submitted via email at CityClerk@cityofhenderson.com and through Contact Henderson.


Can I watch City Council meetings from home?

City of Henderson City Council, Committee, Redevelopment Agency and Planning Commission meetings are streamed live at cityofhenderson.com. Meetings are also video recorded and posted on cityofhenderson.com  

Public comment can be submitted via email at CityClerk@cityofhenderson.com and through Contact Henderson.