Returned Check Policy
It is the policy of the City of Henderson to accept personal or
business checks drawn upon a Nevada bank, savings and loan
or credit union as a courtesy to our customers for payment of all
application costs, license permits and services.
Returned checks will be considered nonpayment. Patrons who pay
for services with checks that are returned due to insufficient funds
or on closed accounts will be assessed a $25 administrative charge
and will not be allowed to enroll in any services, events, activities,
classes, Youth Enrichment programs, or leagues that are offered
through the City of Henderson until the amount of the check plus the
$25 administrative charge have been paid in full.
Patrons with numerous returned checks will be placed on a cash- and
credit card-only basis for up to one calendar year. After that time,
the patron may petition the city for return to normal payment status.
Declined Credit Cards
Declined credit cards are considered a nonpayment. Staff will
contact the customer directly if the credit card number for a
transaction is declined. Customers will be given one business day to
provide another credit card number or to pay with an alternative
form of payment. If the payment is not resolved after one business
day, all enrollments will be blocked and the amount owed will be
placed on the account.
In response to a pattern of declined credit cards, patrons may be
placed on a cash-only basis. If a balance is due, patrons may pay
in full Monday through Friday at our recreation centers.
Monthly invoices will be sent to patrons with balances due on their
accounts. Once a balance is over 90 days, a letter will be sent
notifying the patron that they must pay in full within three weeks,
contact staff to establish a payment plan, or dispute the amount
due. Any disputed balances will be investigated within five business
days, but patrons will not be able to enroll in classes or programs
during this time. Patrons defaulting on payment plans or with
accounts remaining delinquent will be sent to collections.