Utility Services
Customer ServicesStart and Stop Your Utility Services
To start water and sewer service to your home or business, submit an Application for Service to the Department of Utility Services by telephone at (702) 267-5900, facsimile at (702) 267-5901, by mail or in person at either of our two office locations. You may be required to provide a deposit.
To stop service, contact the Customer Care Center at (702) 267-5900.
View and Pay Your Utility Bill Online
You may view your account information and pay your utility bill online by using your account number and a four-digit Personal Identification Number (PIN). Contact the Customer Care Center at (702) 267-5900 or by email at cohutil@cityofhenderson.com to request a PIN. You may change your PIN, view account information, and pay your bill using your Visa, Master Card, Discover or Diners Club credit card through our secure online system.
Sign-up for Automatic Bill Payment (Direct Pay)
You may sign-up for Direct Pay and have your payment automatically withdrawn from your checking account. You will still receive a bill in the mail showing the amount due and the date your account will be debited. Click here to download a Direct Pay form. You may not set-up automatic payment online.
Mail the completed Direct Pay form, along with a VOIDED check from the account you wish the payments to be made, to:
City of Henderson
Department of Utility Services
PO Box 95050 MSC 125
Henderson, NV 89009-5050
Find a Water Leak
If your water bill seems higher than normal for this time of year, or you have received a courtesy flag warning of high consumption, you should check your system for a water leak. First, turn off all running water inside and outside your home. Locate your water meter, which is usually found in the sidewalk in front of your property.
You should see a small red triangle, called a flow indicator, at the top of the meter. If this indicator is moving, you may have a leak. To check your sprinkler system for a leak, shut off the anti-siphon valve that serves your irrigation system. If the flow indicator has stopped moving, your irrigation system could have a leak. If the flow indicator is still moving, you may have a leak inside your home.
An irrigation system water leak that goes undetected can cause extensive damage and result in substantial repair costs. A very small leak the size of a pencil point can allow up to 6,000 gallons of water per month to be lost. You are responsible for finding and repairing leaks on your property.
For more information on how to find a water leak, or to request a free DVD, contact the Customer Care Center at (702) 267-5900.