Relocation Guide
Local Utilities
Water and Sewer
City of Henderson
Department of Utility Services
240 Water Street, 1st Floor
Henderson, NV 89009-5050
Henderson Multigenerational Center Utility Services Office
250 S. Green Valley Parkway
Henderson, NV 89012
(702) 267-5900
FAX (702) 267-5901
http://www.cityofhenderson.com/utility_services/index.php
The City of Henderson is a full service city, offering police, fire, ambulance, water and sewer services. As a new resident, you may need the following information about water and sewer service.
Establishing a New Account
The Department of Utility Services at the City provides water and sewer service to residents and businesses of Henderson. To acquire service, stop by either of the above locations and complete the necessary forms or call our Customer Care Center at (702) 267-5900 for details. The offices are open Monday through Friday, 7:30 a.m. to 5:30 p.m. When requesting service, a deposit may be required. You may also request service by fax at (702) 267-5901.
Water Conservation
Because water is a precious resource in our desert climate, certain regulations are in place to help everyone conserve water.
Water Waste is prohibited and may be subject to fines. Water waste includes, but is not limited to the following:
- Allowing water to flow or spray into a street, alley, right-of-way, gutter or drain in a steady stream of flow during the course of a period of five (5) minutes or more.
- Failure to repair a water leak.
- Collection in pools or any depressed area in a public street, sidewalk, or right of way to a depth of two (2") inches or more.
Watering Restrictions, from May 1st through October 1st, prohibit spray irrigation between the hours of 11 a.m. until 7 p.m. By watering during the cooler early morning or nighttime hours, less water is lost to evaporation and the lawns will benefit, too. Additional watering restrictions are in place during drought. Please see the section below.
Drought prompts the need for additional restrictions to conserve water. Restrictions vary based upon the stage of drought: No Drought, Drought Watch, Drought Alert or Drought Emergency. Some of the watering restrictions that may affect you as a new resident are listed below.
Assigned Watering Groups for all watering users during the drought specify days when you may use spray irrigation. To find your watering group, check your water bill, check our drought Web page or call our Customer Care Center at (702) 267-5900.
Turf Restrictions restrict the planting of cool season grass such as fescue and rye in the summer. Under Drought Alert, turf in residential front yards is prohibited and is limited in back yards to 50%.
Surface, building and equipment washing is prohibited unless the water stays on site or drains to the sanitary sewer. During some drought status levels, personal vehicle washing at a residence may be allowed when a positive shut-off nozzle is used.
Non-residential fountains and water features are prohibited unless they meet specific exemption criteria.
An administrative fine system was established to ensure compliance with the provisions of the Drought and Conservation ordinance. For assistance in complying with water-related regulations, please call our Customer Care Center.
For more details on drought and any of the restrictions, please visit the department's
Drought and
Conservation Web pages or refer to title 13.14 of the Henderson Municipal Code available via the
City Clerk's Web pages.
Electricity
Nevada Power Company
227 South Water Street
Henderson, NV 89015
(702) 367-5555
www.nevadapower.com
Gas Service
Southwest Gas
4300 W. Tropicana Avenue
Las Vegas, NV 89103
(702) 365-1555
www.swgas.com
Cable Television
Cox Communications
11 S. Water Street
Henderson, NV 89015
(702) 383-4000
www.cox.com
Telephone Service
Embarq
1321 W. Sunset Road
Henderson, NV 89014
(702) 244-7400
www.embarq.com
Trash Disposal
Republic Services of Southern Nevada
770 E. Sahara Avenue
Las Vegas, NV 89102
(702) 735-5151
www.republicservicesvegas.com
RSSNCustomerService@REPSRV.com