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Henderson Police

9-1-1 Call Center and Police Records

9-1-1 Call Center

The Communications Center is the direct link between citizens and the City's Emergency Response Services. The dispatchers screen and handle all calls for service and provide support for all field operations. Dispatchers must be able to field hundreds of incoming calls each day, determine the best course of action, and forward that information to the appropriate resource. Not only must dispatchers be able to handle these calls for assistance, but they must also monitor multiple radio frequencies, dispatch calls to the police units, access a variety of local, state, and federal databases, assign report numbers, and track officer's activity in the field.

We hope this site will better prepare you to answer the questions a dispatcher will need to ask in an emergency situation and make you better able to receive any additional instruction as necessary.  We understand that you, as citizens, must rely on a group of nameless, faceless voices to assist you through some of the most helpless, frustrating moments of your life and we hope this brief introduction to who we are and how we operate will make that process easier for you should the need ever arise.

Our Mission

Mission and Value Statement of the City of Henderson Communications Center:

To work collaboratively with Police, Fire and Medical personnel in order to reinforce our continuing commitment to excellence and to provide quality customer service to the citizens, responders and visitors of Henderson in an expedient, professional and compassionate manner; to support the delivery of quality Police, Fire Rescue and Emergency Medical services through the application of the industry's best public safety communications standards, operational guidelines, administrative practices as well as the utilization of cutting edge technology;to facilitate the development of highly trained, proficient, dedicated and self-motivated personnel; to enhance the quality of life of every person in Henderson, Nevada by receiving and processing 9-1-1 emergency calls and non-emergency calls and be dispatching Police, Fire and Emergency Medical Service units in a prompt, efficient, courteous and professional manner; to save lives, protect property and to assist the public, thus making Henderson, NV a safer and more enjoyable community in which to live, work and visit.

What is 9-1-1?

9-1-1 was established as a National number for notifications of emergencies in late January 1968, by a Congressional declaration.  It was tested in Haleyville, AL in early February of the same year and by 1972 the FCC established that 9-1-1 should be implemented nationwide to provide expedient, professional assistance to citizens in immediate need.

When do I dial 9-1-1?

You should call 9-1-1 whenever you have a LIFE-THREATENING emergency including:

*Any serious medical problem (chest pain, seizure, bleeding, etc)

*Any type of fire (brush, car, building) or smoke

*Any life-threatening situations (fights, people with weapons, crimes IN PROGRESS,  injury accidents, etc.)

For all non-life threatening or non-recent activity please call 3-1-1 for assistance.

If you have any questions or comments about the Communications Bureau, you can contact Barbara Brabenec, the Communications Administrator, via e-mail at Barbara.Brabenec@CityofHenderson.com or via telephone at (702) 267-4902.

You can also contact us via mail at:

Henderson Police Department
ATTN:  Communications Administrator
223 Lead Street
Henderson, NV 89015

 **********************************************************************************************************

Records

The Records Bureau of the Henderson Police Department is comprised of civilian employees who provide clerical support for the Police Department by maintaining all reports of police related activity, and performing data entry into a variety of criminal justice information systems. The Police Department utilizes Records Management software that provides electronic storage of all police reports. Police officers use laptop computers in their police units to document information related to a crime, incident, traffic accident, field interview or arrest. That data is then downloaded for review by a supervisor before being electronically transferred to the Records Management System. All data is verified and when appropriate forwarded to the InvestigationDivision or Patrol Division for follow-up or other law enforcement/criminal justice agencies.

The Records Bureau is responsible for processing requests for  police reports from citizens, attorneys, insurance companies and other law enforcement/criminal justice agencies. They prepare Henderson arrest backgrounds for individuals, employers and military recruiters.   

Another aspect of the Records Bureau is the processing of all paperwork on arrested persons. This includes ensuring all documents are present that are needed by the court and the prosecutor. They are also responsible for the timely submission of that paperwork to the court and prosecutors office.

Another aspect of the Records Bureau is the Civil Processing Section, which provides fingerprint services for citizens, employees, sex offenders, convicted persons and criminal justice applicants in addition to performing an extensive verification process for all sex offenders and convicted persons living in the City of Henderson.

Requesting Reports

To request a copy of a police report, contact the Police Records Bureau at (702) 267-4700 Monday through Thursday (excluding holidays) from 7:45 a.m. to 5:15 p.m.  Traffic Accident reports can be mailed to the requestor upon receipt of a check or money order made payable to the City of Henderson in the amount of $5.00 along with a return self-addressed stamped envelope to:

Henderson Police Department

ATTN:  Records Bureau

223 Lead Street

Henderson, NV  89015

Please provide the following for Traffic Accident Reports:

  • Report Number (Example 07-00000)
  • Your Name
  • Involved Driver's Name(s)
  • Date and Time of Accident
  • Location of Accident
  • Claim Number (if Insurance Company* Requesting)
*Insurance Companies must have an established account with the City of Henderson in order for the report to be mailed/faxed, if there is no established account a $5.00 fee must be received in advance prior to the report being mailed/faxed.

Please provide the following for Incident/Crime Reports

  • Report Number (Example 07-00000)
  • Victim and/or Suspect Name
  • Date of Incident
  • Type of Crime
  • Picture ID (you must be named in the report)
  • A $5 check or money order
NOTE:  If you are named as a victim in an incident/crime report, you are entitled to the report when the investigation is closed.  If the investigation is open, the investigating officer may grant the release of the report.  The Records Bureau will complete the appropriate paperwork and contact the requestor when a decision had been made regarding the release of the report. 

If the case has been adjudicated through the court system, the suspect may also request a copy of the report.  Victim information will be redacted (removed).  If the case has not been adjudicated, the suspect may request Discovery through the prosecutor's officer.  The Henderson Police Department follows a strict Dissemination Policy.  Only those parties' named (or their legal representative)  in a crime report will be considered to receive a copy of the report.  Witnesses may obtain a copy of their own statement. 

Juvenile information is protected.  Parents and/or legal guardians may receive a copy of a closed report with proof of parentage/guardianship. 

If you have any questions or comments about the Records Bureau, please call (702) 267-4700

You can also contact us by mail at:

Henderson Police Department

ATTN:  Records Bureau
223 Lead Street
Henderson, NV  89015