Finance
Common Questions- How do I pay or get information about my
Local Improvement District (LID) bill?
In an effort to more efficiently provide Local Improvement District (LID) information and improve the efficiency of processing LID payments, LIDs are billed by Assessment Management Group (AMG), and your payments should be sent to:The City of Henderson
P O Box 52767
Phoenix AZ 85072-2767You can check the status of your LID and obtain a payoff amount at www.amgnv.com or by calling (702) 796-0082.
- Where do I go to pay my bill (i.e. water, accounts receivable,
ambulance, animal license renewal, etc.)?
We accept payments for the following: City of Henderson Utility bills (water and sewer), accounts receivable payments (ambulance, hydrant meters, etc.), Business Licenses and payments from other departments within the City (Building permits, Public Works, Planning, City Clerk's Office). Payments may be made at City Hall, 240 Water St., 1st floor or to the drive-up cashier off Basic Road. The drive up window is open Monday through Friday 9:00 a.m. to 4:45 p.m. Our Multigenerational Center Office, 250 S. Green Valley Parkway accepts payments for city utility bills and animal licenses. The drop box for water and sewer payments is located directly off of Paseo Verde Parkway.You may mail in all payments to 240 Water St., Henderson, NV 89015 OR Utility payments to P.O. Box 95011, Henderson, NV 89009-5011. The City also offers Direct Pay as a method to pay Utility bills. Direct Pay allows the customer to have their utility payments withdrawn directly from their checking or savings account. Customers may call (702) 267-5900 to request an application for Direct Pay.
Also, for our customer's convenience, there is a drop box for utility payments located next to the drive-up cashier in front of the City Hall entrance on Basic Road.
- There is something wrong with my water bill, can you help me
(and if not, where do I go)?
Any questions regarding your water or sewer bill needs to be directed to the Utility Services. They have two locations: Customer Service in City Hall and the Multigenerational Center Office, 250 S. Green Valley Parkway. The drop box for water and sewer payments is located directly off of Paseo Verde Parkway. You may also reach them by phone at (702) 267-5900. - Can I pay my other utility bills at City Hall (i.e. Nevada Power,
Southwest Gas, Embarq Telephone, Republic Services, or Las Vegas Valley Water District)?
We do not accept payment for other utility services such as Nevada Power, Southwest Gas, Embarq Telephone, Cox Cable, Las Vegas Valley Water District or Republic Services. - Do the utility providers listed above have an office in Henderson? If so, where?
- Nevada Power - 227 South Water Street - (702) 367-5555
- Embarq Telephone - 1321 W. Sunset Road - (702) 244-7400
- Cox Communications - 11 South Water Street - (702) 933-9849
- There is a drop box for Republic Services payments located next to the drive-up cashier in front of the City Hall entrance on Basic Road. Las Vegas Valley Water District offices are located in Las Vegas.
- What do I need to get my pet licensed? What is the penalty if I do not
have a license and your animal control office picks it up?
Pets need to be licensed in the City of Henderson as soon as they are old enough to get their rabies shots. When coming in to license pets, please bring proof of current rabies vaccination with the expiration date and if the pet has been spayed/neutered we need to see proof of that as well. Most veterinarians give a computerized printout with all this information. You can click on this link to Animal Control for further information. - Can I pay my bill with a credit card?
Yes. In addition to making payments using cash or check, we now accept MasterCard, VISA and Discover credit cards. Utility payments can also be made over the phone with a credit card by contacting our call center at (702) 267-5900. Payment may also be made using cash or check. - Can I pay my property taxes here? If not, where do I need to go?
Property Taxes must be paid at the County Assessor's Office. There is an assessor's office located at 245 N. Stephanie Street Suite B. Their hours of operation are Monday through Thursday from 8:00 a.m. to 12:00 p.m., 12:30 p.m. to 5:00 p.m. and they may be reached by phone at (702) 455-3882. - Why do I have to 'pay for' ambulance transportation? I thought that's what my taxes were for?
If an ambulance responds to an emergency call and the citizen receives treatment at the scene but is not transported to a hospital; the cost is covered by the property taxes. A citizen is charged a fee for ambulance service only when they are transported to a hospital for further care. Funding for this service does not come from the property taxes collected and only those people benefiting from this service are required to pay for it. Henderson's ambulance ordinance #2.29.010 sets forth the fees for this service. - How much is the City's total budget?
See Budget Reports on-line. - How can I get a copy of the City's budget?
Electronic copies of the City's budget are available for download from the Office of Budget and Strategic Management's webpage. Click here to view the available reports. For printed copies please contact the Budget Office at (702) 267-1770. - Where can I get a copy of the City's most recent Comprehensive Annual Financial Report (CAFR)?
See Comprehensive Annual Financial Reports on-line in the financial reports section.