Program Cancellations Programs may be canceled if there are not enough enrollments. You will be notified of any cancellations 7 days prior to the cancellation and will receive a full refund. Absence & Refund Policy If your participant is registered for a day and they will be absent, call the program cell phone (number located on the bottom of the activity calendar) to notify us. If we don’t hear from you and the participant is not at the site 10 minutes before the program is scheduled to go off site, we will contact you to see if the participant is still expected to come. It the participant is not at the recreation center by the time program leaves, the participant will not be allowed to attend that day. Refund requests received 7 or more days before the date you are requesting will receive a full refund. Refund requests are received less than 7 days before the date you are requesting will receive a refund with a $5 administrative charge that is nonrefundable. No-shows and day-off cancellations will not receive a refund. Waivers During the initial intake, parent/guardians must sign three waivers. • Bathroom waiver – Identifies whether or not a participant is able to leave the program to use the restroom independently or whether the participant needs a staff member to escort them to the bathroom. • Movie waiver – Allows the participant to watch movies during program time. No movies rated above PG-13 or deemed inappropriate by staff will be shown. • Swimming waiver – Allows the participant to take part in swimming days as scheduled during the program. Parents/Guardians in the Program Program time is set aside for independence and socialization for the participant and respite for the parent/guardian. Parents/guardians are to drop off their participant or pick them up without lingering. Lingering parents can cause behavior and interaction issues for other participants. We discourage parents/guardians from watching during an excursion. This is due to the possibility that the participant may see the parent/guardian and then not stay with the group or listen to staff. If a parent/guardian insists, we suggest they do their best to stay out of the participant’s sight. If the parent/guardian becomes a distraction we will ask that they discontinue for their child’s safety. When there is a bathroom accident or behavior issue severe enough for the participant to be sent home, someone must be able to pick up the individual or change their clothes within 30 minutes of the call. Staff will call parents/guardians first and then those on the emergency contact list until they reach someone. Due to confidentiality, parents cannot take pictures of their child in the program if there are other participants in the picture. Some families may not have given photo permission or may not want other participants to have a picture of their children. If you would like to have a picture of your child, it must be taken of your child alone or with staff. If your family is friends with another family, you must both let us know your consent to the photo before it is taken.
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